Cafe Volunteer

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To support staff to deliver a high-quality experience in our catering facilities.

Service Delivery

· Assist in keeping all front of house areas well presented, tidy and promote a quality catering and retail experience.

· To assist in the high quality coffee shop offer to maximise the customer experience, this will include taking orders, preparing food, serving food and clearing tables.

· Ensure the cafe offers a smooth-running service for visitors.

· To uphold Firstsite's 4 key values of Inclusion, Quality, Innovation and Professionalism


· Work as part of a close knit team.

· Deal with customer enquiries in an efficient and professional manner, refer customers to your supervisor when you are unsure of how to help.

· Adhere to procedures relating to hygiene, health and safety, fire and security and any other relevant risk assessment information.


· Work closely with supervisor and carry out tasks when requested.

· Communicate with visitors in a polite, professional and appropriate manner. Encourage, listen and respond to all visitor feedback.

· Promote the Gallery and events.

What We Provide

· Full training and work experience in a café environment

· Food Hygiene Certificate

· A fun and supportive work environment

What skills do I need?

Essential skills and behaviours:

· Enthusiastic and happy to help.

· Makes a positive contribution to the team, supporting staff in their day-to-day work.

· Able to be on their feet for at least a four-hour shift, unless otherwise discussed and suitable arrangements made.


· Communication and interpersonal skills.

· Experience of working with members of the public and providing excellent customer care is desirable but not necessary.

· An awareness and appreciation of the importance of food hygiene in a catering environment.


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 11/08/2020

End Date: 11/08/2021

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes


Lewis Gardens
High Street

Posted for

Register your Interest


  • Arts, Heritage and Entertainment
  • Civic Responsibility and Communities
  • Employment, Education and Training


  • Cooking and Catering
  • Practical Skills
  • Retail

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