Reception Volunteer

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As a receptionist at The Beehive, you will meet and greet visitors to the building in a nonjudgmental friendly and professional manner.

Providing members of the public with information about organisations based in The Beehive and signposting to other organisations.

Calling the internal organisations via our telephone switchboard to inform them of visitors arriving for appointments.

Accurately recording and emailing telephone messages to CVS staff and Beehive organisation staff.

Operating the barrier and backdoor entry systems to let people in to the car park and building and ensuring that people with cars in the car park sign in with their registration number when arriving at reception.

Dealing with visitors that have a room booking, ensuring that they sign in and showing them to their room and unlocking it & locking it after use.

Viewing a computer based room booking system, to be able to see which rooms are booked out for the day and to be prepared to take the lead person to the appropriate location within the building.

Assisting with room set up for hirers and wiping down after the booking has left. 


The sorting out of the post in to relevant organisation pigeon holes


Some ad hoc admin work


What skills do I need?

Computer skills are a must as you will be using Microsoft Outlook for emails plus Excel & Word.

The ability to stay calm in sometimes difficult circumstances and to remain professional under pressure.

Telephone/switchboard experience (not essential) as training will be offered.

Ability to communicate clearly and effectively with all members of the general public and organisational staff who use the Beehive for their needs. 

Details

  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
    To be discussed at induction
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 23/10/2015

End Date: 01/04/2023

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Reception is manned five days a week by volunteers and the shifts are 9am till 1pm or 1pm till 5pm Monday to Friday. We are particularly interested in volunteer who can 1pm till 5pm.

Location

The Beehive Resource Centre
West Street
Grays
Essex
RM16 6XP

Posted for
Thurrock CVS

Register your Interest

Interests

  • Civic Responsibility and Communities
  • No specific interest

Activities

  • Administration and Office
  • Advice and Information
  • Computers, IT and Websites
  • General Helping
  • Practical Skills

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