Emergency Department Volunteer

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To work alongside clinical staff to provide an extra dimension to care by providing social support for Emergency Care patients - including patients with dementia, their carers and patients without a relative/carer.   Shift times either 10.00am to 2.00pm or 4.00pm to 8.00pm




1.     Assisting at meal times AND support with regular tea rounds.

2.    Assistance with stocking linen trolleys and checking if patients might need extra blankets or pillows

3.    Assistance with restocking

4.    Time to talk with patients and carers, especially patients without support

5.    Supporting the completion of Communication Passports/’This is me’ and the Sunflower Scheme.

6.    1 to 1 activities, e.g. reading, games, reminiscence with patients with dementia.


What skills do I need?

  • Full Training will be given
  • Be able to maintain good relationships with patients and staff.
  • Be able to carry our virtual visits and/or deliver personal messages from loved ones to our patients
  • To be helpful and observant.
  • To respect confidentiality at all times
  • To establish good communications with other members of the Ward/Department/Team.
  • Be caring, kind and compassionate.
  • Professional manner. 


  • Accessibility
  • Data Protection policy
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details



The Princess Alexandra Hospital
Hamstel Road
Cm20 1QX

Posted for
Princess Alexandra Hospital Trust

Register your Interest


  • Health and Social Care


  • Practical Skills
  • Supporting People and Befriending

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