Helpline volunteer for Orangeline

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To provide emotional support and guidance to local people who are bereaved, lonely and/or distressed; whether known to the hospice service, or not. To assist with the department's telephone support service and, if able, help with support groups and/or friendship clubs set up by Orangeline. There will also be additional administrative tasks for those who wish to develop their role further e.g. assisting with data inputting.

To include the following:

1. Make and answer telephone calls

2. Provide emotional support and guidance to incoming callers

3. Make regular weekly/monthly telephone calls to local people who have requested ongoing support from Orangeline.

4. Signpost callers to support groups and/or professional agencies where required

5. Accurately record and update call logs

What skills do I need?

Good listening, empathy and communication skills

Details

  • Accessibility
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
    including reflective practice
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 20/10/2017

End Date: 01/12/2020

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Afternoon shifts - 3 hours per week minimum

Location

The Hall
Broxhill Road
Havering Atte Bower
Essex
RM4 1QH

Posted for
st francis hospice

Register your Interest

Interests

  • Health and Social Care
  • Older People

Activities

  • Administration and Office
  • Supporting People and Befriending

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