To act as a regular vital link between the library and an individual who is unable to visit their local library and therefore enhancing and adding value to their leisure and informational needs though the delivery of library resources.
- To deliver library items at a regular time (as agreed with the Home-Link Library) to customers as required.
- To ensure a good standard of customer care is maintained.
- To respect customer confidentiality
- To represent Thurrock Council and promote services available from Thurrock Libraries
- To be available for library update sessions on mutually agreed dates and times between volunteer and the Library Volunteer Coordinator.
- To report any problems to the Library Supervisor/Access Services Team
- To ensure full compliance with the Health & Safety at Work Act 1974, Thurrock Council's Health & Safety policy and all locally agreed safe methods of work.
- To maintain awareness of and commitment to Thurrock Council's Equal Opportunities Policy in relation to both employment and service delivery.
Time commitment - approximately 2.5 hours once a month per home-link round. The hours are mutually agreed during the informal interview
What skills do I need?
An interest and enthusiasm in reading
Customer care skills.
A valid driving licence and use of own car
Expenses are reimbursed for mileage.
- Data Protection policy
- DBS check required
- Equal opportunities policy
- Expenses reimbursed
- Health and Safety Policy
- Ongoing support
- Suitable for under 18s
- Training provided
- Volunteer induction
- Volunteer policy
- Volunteers covered by insurance
When can I volunteer?
Start Date: 12/09/2018
End Date: 12/09/2021
Time commitment - approximately 2.5 hours once a month per home-link round. The hours are mutually agreed during the informal interview.