Last year our brilliant team of volunteer advisers helped 2,383 people with over 9,000 issues! If you believe in social justice, have some time to spare and want to make a real difference, why not join us?
What will you do?
- complete an introduction to Citizens Advice and training for your role
- talk to clients over the phone, face to face, or online to explore the problems they need help with
- find information about clients’ problems and help them to understand their options
- support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
- write a summary of the clients’ problems and what action you’ve taken
- look out for problems that are common, or are unfair, and write a short report about the problem
Some examples of what you could do:
- help a client with debts access the support they need
- explore what benefits a client is entitled to and help them to complete a benefit application form.
- help a client who has problems with their landlord to understand their housing rights.
Volunteering with us you will:
- make a real difference to people’s lives
- learn about a range of issues such as benefits, debt, employment and housing.
- build on valuable skills such as communication, listening and problem solving, and increase your employability
- work with a range of different people, independently and in a team.
- have a positive impact in your community.
We welcome applications from all sections of the community, so what are you waiting for?
What skills do I need?
You don’t need specific qualifications or experience; Advisers receive full training and always have a supervisor available but you’ll need to:
- be friendly and approachable
- be non-judgmental and respect views, values and cultures that are different to your own
- have good listening skills
- have excellent verbal and written communication skills
- have good maths and IT skills
- be able to understand information and explain it to others
- be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- be willing to undertake training in your role
- Data Protection policy
- DBS check required
- Equal opportunities policy
- Expenses reimbursed
Travel, expenses incurred
- Health and Safety Policy
- Ongoing support
- Suitable for under 18s
- Training provided
- Volunteer induction
Structured training / ongoing support
- Volunteer policy
- Volunteers covered by insurance
- Written role description
When can I volunteer?
Start Date: 07/07/2021
End Date: 31/07/2022
8 evening meetings of the full trustee board each year, usually held in Saffron Walden, plus an all-day strategy meeting and daytime AGM. Further meetings of sub committees as required