Warm Homes Volunteer Administrator

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The Warm Homes Project helps improve the health and wellbeing of residents in the Braintree District through the delivery of intensive advice and casework that addresses the needs of people living in cold homes, particularly vulnerable individuals and families.


The focus of the project is to provide advice on benefits and income maximisation, initial debt advice and crisis responses.  The project also provides energy efficient advice and support so that families and individuals can access measures to address cold homes including arranging the provision of additional support from partner agencies.


The volunteer administrator will help support the work of the project through:


·       Making first contact with the client to check they know about the referral and understand how we can help them

·       Making client appointments with the Warm Homes Caseworker

·       Arranging for clients to send us copies of their most recent gas/electricity statements before their appointment

·       Reminding clients of their appointment date and time

·       Making follow-up calls to clients after they have seen the Caseworker to find out:

o   What are the outcomes of the advice they have received

o   Whether they need a further appointment

·       Recording the outcomes for each client

What skills do I need?

You don’t need specific qualifications or skills but you’ll need to:


●      be friendly and approachable

●      be non-judgmental and respect views, values and cultures that are different to your own

●      have good IT skills

●      be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

●      be willing to undertake training in your role


  • Accessibility
  • DBS check required
  • Equal opportunities policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for under 18s
  • Training provided
  • Volunteer induction
  • Volunteer policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 08/06/2021

End Date: 08/06/2022

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

This opportunity is flexible. We are asking for 6 hours per week, either one day (normally 10-4) or spread over 2 days (normally 10-1 or 1-4)

Posted for
Citizens Advice - Braintree, Halstead and Witham

Register your Interest


  • Black and Minority Ethnic Communities
  • Mental Health
  • Older People


  • Administration and Office

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